Reservation Terms & Conditions

A reservation expresses your interest in acquiring a Trexo Home device and secures your position in the European delivery queue for your region. A reservation is not a purchase and does not constitute a binding sales contract. No device is allocated, manufactured or shipped on the basis of a reservation alone.

A binding purchase contract is only formed when, after the clinical assessment described in section 3, both you and Trexo sign a separate purchase agreement and you settle the remaining balance of the purchase price.

To place a reservation you pay a refundable reservation deposit through our payment processor, Stripe. The exact amount and currency (EUR or GBP) are shown on the Stripe checkout page before you confirm payment.

The deposit is held against your future purchase. If you proceed to purchase a Trexo Home, the full deposit amount is credited against the purchase price. The deposit does not earn interest.

After your deposit is received, our European clinical team will contact you to begin an assessment to confirm that Trexo Home is suitable for your child. This may include collecting measurements, photos and videos of your child walking, and contacting their treating clinician (for example a Physical Therapist or Physiatrist) with your authorisation, to confirm that there are no contraindications.

If, following this assessment, Trexo determines that the device is not clinically appropriate, your full deposit will be refunded.

Your reservation deposit is fully refundable at any time before a binding purchase agreement is signed. You may cancel your reservation by emailing hello@trexorobotics.com from the email address used at checkout.

Refunds are processed within 14 days of your cancellation request, back to the original payment method. Where your bank or card scheme charges currency-conversion or transfer fees, those fees are outside our control and are not reimbursed by Trexo.

This right to cancel is in addition to any statutory right of withdrawal you may have as a consumer under applicable national law implementing Directive 2011/83/EU (in the EU) or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (in the UK).

Reservations are fulfilled in the order they are received within each country / region, subject to completion of the clinical assessment and to CE Mark / UKCA conformity availability for your jurisdiction. Estimated delivery windows are indicative only and may change as production capacity, regulatory approvals and clinical scheduling evolve.

Trexo will keep you informed of material changes to your estimated delivery window. A delay does not by itself constitute a breach of these terms.

A reservation is personal to the family that places it and may not be transferred or sold to another party without our prior written consent. We may withhold consent where the transfer would defeat the purpose of the clinical assessment.

The final specification, accessories and price of your Trexo Home will be confirmed in writing at the point of the purchase agreement. The reservation deposit does not lock in any specific price, configuration, accessory bundle or delivery date.

We may update these reservation terms from time to time. The version that applies to your reservation is the version published on this page at the time you place your deposit. If we make a material change that disadvantages you before your purchase, we will notify you and you may cancel your reservation and obtain a full refund under section 4.

Personal data you provide when reserving (name, email, country and payment details handled by Stripe) is processed by Trexo Robotics Europe Sp. z o.o. as data controller, for the purpose of administering your reservation and contacting you about your assessment and delivery. Payment data is processed by Stripe under its own terms.

Full details, including your rights under the GDPR / UK GDPR, are set out in our Privacy Policy.

These reservation terms are governed by the laws of Poland, without prejudice to mandatory consumer protection rules of your country of residence within the European Economic Area or the United Kingdom. Disputes that cannot be resolved amicably may be brought before the courts of Warsaw, Poland, or, where you are a consumer, before the courts of your country of residence.

EU consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

Questions about your reservation: hello@trexorobotics.com. See also our general Terms of Service for use of this website.